Hi Jacki_725, Please try the following methods to give it a shot: 1. Temporarily disable your Mac’s firewall or anti-virus program. Generally, the mac firewall settings can be found in “Apple Menu”> “System Preference”> “Security and Privacy”> “Firewall”. Change another network environment where the network is performance is stable and high-speed. (For example, if the issue persists in your Office, you can test it in your home) 3. Re-confirm whether the SIP address of your Office 365 Skype for Business for mac account is the same as its signing address (username). Skype for Business for Mac contains preferences that you can configure to make your use of Skype for Business more personal and fit your workflow. Use the descriptions and definitions provided below to assist you in configuring the Skype for Business preferences. Here’s an overview of the new Skype for Business 2016 Mac client. Cinema player not working for mac. As stated in the introduction, anyone can now download Skype for Business for Mac from Microsoft. The system requirements for Skype for Business on Mac are OS X 10.11 El Capitan or macOS Sierra 10.12. By default, the SIP address is generated automatically while setting up the user in Office 365. So, if they are different from each other and you have never changed the SIP address, you can try reverting the username back to be the same as the SIP address. If the issue persists, I need to collect the following information for further troubleshooting: 1. What is the detailed version number of your Skype for Business for Mac? To check the number: Click “Skype for Business”> “About Skype for Business”. Where did you in-stall the Skype for Business client? We recommend the users install the Office 365 clients in > “Install Office 2016” (Here taking Office 2016 for example). Does the issue happen to other users in your organization? Any update is appreciated. Regards, Alan. No firewall or anti-virus (don't judge me, lol) 2. Don't use it at home 3. Not sure what a SIP address is. I'm using my Office365 company login. Download kindle software for mac. Best Video Software for the Mac How To Run MacOS High Sierra or Another OS on Your Mac Best Graphic Design Software the Mac Stay Safe. Kindle for Mac 1.2.2 was not adequately QA'd before. Version 16.2.156 2. Downloaded from this link: 3. As far as I know, I'm the only one experiencing this. It's a random occurrence, but definitely happens when the Mac is idle for a while. I'll notice the sign-in window pop up when I've been off my Mac for a while. Does not happen when using it on my Windows machine. (I don't have them running at the same time) Hope this helps! Hi Jacki_725, Thanks for your updates. I have also tried on the same version of Skype for Business for Mac and found my Skype for Business for Mac won’t be logged out even if my Mac is idle for a while. So, we can isolate it to be a certain version issue. As you said, the issue occurs while your Mac is idle for a while. I’d like to confirm whether your Mac can be connected to the network during the time of idleness. If not, it makes sense your Skype for Business for Mac will be logged out for lack of network. Moreover, since the issue only occurs to you only in your organization, we suggest you configure your Skype for Business account on another workable user’s Mac machine to see if the issue persists. This is to help us narrow down whether the issue is related to your Mac machine’s side. By the way, a user’s SIP address can be found in Exchange Admin Center (EAC)> Recipients> double click the user> Email address. Regards, Alan. OK, just spoke with 2 coworkers who are experiencing the same thing. Two of us are running El Captian and one is running Sierra. Two observations, 1) Visibility changes to 'Away' in less than 5 minutes if mouse activity is not detected. That's annoying. 2) Skype signs out on it's own, regardless of whether the computer is in use or not. Are there any 'Timeout' settings? We are not officially supported by our IT department as they are all about Windows, but they allow us to install this software. Is there anything I could pass along to them settings-wise that might help? Hi Jacki_725, Thanks for your updates. From your description, may I understand that the issue only persists with you and you co-worker who are using Skype for Business for Mac but not with those users who are using Skype for Business Windows? If so, we may consider whether the issue is related to different clients (Mac and Windows) or the account itself. Moreover, the link about downloading the client is different from that downloaded from Office 365 Portal. If it is possible, can you try in-stalling the client via Office365 Portal? And, to test whether the issue is related to the account itself, I’d like to share my account (which works fine on both EI Captain and Sierra) in the (PM). You can try configuring it on your Mac to check the result.
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